Privacy Policy

PNP Freight Solutions ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit pnpfreightsolutions.com or submit a quote or inquiry through our website. Please read this policy carefully. By using our Services, you agree to the practices described below.

1. Information We Collect

We may collect the following categories of personal information when you use our website or contact us:

• Contact information — name, email address, phone number, company name
• Shipment details — origin/destination, freight type, weight, dimensions, pickup date, commodity description
• Vehicle information — year, make, model, condition (for auto transport and auction pickup requests)
• Communications — messages, notes, and any other information you voluntarily provide through our forms
• Device & usage data — IP address, browser type, pages visited, and session data collected automatically via cookies and analytics tools

2. How We Use Your Information

We use the information we collect to:

• Respond to your freight, auto transport, auction pickup, white glove, or specialty freight quote requests
• Contact you by phone, email, or SMS text message regarding your inquiry or shipment
• Send you confirmation messages and service-related updates
• Improve our website, services, and customer experience
• Comply with applicable laws and regulations
• Detect and prevent fraud or misuse of our services

3. SMS / Text Message Communications

How to Opt Out of SMS

You may opt out of receiving SMS messages from us at any time using any of the following methods:

• Reply STOP — Text STOP to any message you receive from us. You will receive a one-time confirmation that you have been unsubscribed and will receive no further SMS messages from us.
• Reply CANCEL, END, QUIT, or UNSUBSCRIBE — Any of these keywords will also remove you from our SMS list.
• Contact us directly — Email us at [email protected] or call (720) 512-9945 to request removal from our SMS list.

SMS Help

Text HELP to any message you receive from us to receive assistance information. You may also contact us at [email protected] or (720) 512-9945.

No Sharing of SMS Opt-In Data

We do not sell, rent, share, or disclose your SMS opt-in consent or your mobile phone number to any third party or affiliate for their own marketing or SMS messaging purposes. Your consent to receive SMS messages from PNP Freight Solutions applies only to messages sent by PNP Freight Solutions and does not extend to any other company or organization. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Supported Carriers

Our SMS messaging program is compatible with most major U.S. mobile carriers, including AT&T, Verizon, T-Mobile, Sprint, Boost Mobile, MetroPCS, U.S. Cellular, and others. Carrier support may vary. If you experience issues receiving messages, contact your carrier or reach us directly.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers — Third-party vendors who assist us in operating our website and delivering our services (e.g., CRM platforms, email delivery, SMS messaging). These providers are contractually prohibited from using your information for any purpose other than providing services to us.
• Freight carriers and logistics partners — As necessary to arrange, coordinate, or fulfill your shipment request.
• Legal compliance — When required by law, court order, or governmental authority, or to protect the rights, property, or safety of PNP Freight Solutions, our customers, or others.
• Business transfers — In connection with a merger, acquisition, or sale of all or a portion of our assets, subject to standard confidentiality obligations.

We will never sell, rent, or share your personal information — including your phone number or SMS opt-in consent — with third parties for their own marketing purposes.

5. Cookies & Analytics

We use cookies and similar tracking technologies to analyze website traffic and improve your experience. We may use Google Analytics to collect anonymized usage data. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. You can also manage cookie preferences through your browser settings.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at [email protected] and we will promptly delete it.

9. Your Rights & Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications (email or SMS) at any time
• Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at [email protected].

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our Services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: